Refund Policy
Refund Policy
Understanding our refund process and buyer protection measures.
Our Approach to Refunds
At OFA, we strive to create a fair marketplace for both buyers and creators. All refund requests are handled on a case-by-case basis and are subject to approval by our support team.
We understand that issues can arise, and we're committed to finding fair resolutions. However, we also need to protect our creators from unjustified refund claims.
Important Notice
Subscription fees are non-refundable. You can cancel your subscription at any time, but refunds will not be issued for partial billing periods.
May Be Eligible
- ✓Item significantly not as described in the listing
- ✓Item arrived damaged due to inadequate packaging
- ✓Item was not shipped within the required timeframe
- ✓Wrong item received
- ✓Item never arrived (with proof of non-delivery)
Not Eligible
- ✕Buyer's remorse or change of mind
- ✕Item doesn't fit or suit your preferences
- ✕Found a better price elsewhere
- ✕No longer want the item
- ✕Didn't read the full listing description
- ✕Disputes raised after 7 days from delivery
Refund Process
01
Submit Your Request
Contact us at support@torcanaai.com within 7 days of receiving your item. Include your order number, photos of the issue, and a detailed description.
02
Review Process
Our team will review your request and may contact the creator for their perspective. This typically takes 3-5 business days.
03
Resolution
If approved, refunds are processed to your original payment method within 5-10 business days. We'll notify you of the outcome via email.
Important Timeframes
- • Disputes must be raised within 7 days of delivery
- • Review process takes 3-5 business days
- • Approved refunds processed within 5-10 business days
Protect Yourself
Tips for Buyers
- • Read the full listing description carefully before bidding
- • Review all photos and ask questions if anything is unclear
- • Check the creator's ratings and reviews
- • Document any issues with photos immediately upon delivery
- • Report issues promptly within the 7-day window
Need to Request a Refund?
Contact our support team with your order details and we'll help you.